93 ko | Responsible Gaming – Play Safe and Stay in Control

Q: How do I change my phone number after registration?

For security reasons 93 koPhone number changes cannot be made directly — they must be processed through support. The process is straightforward: contact live chat and let us know you'd like to update your number. The support team will verify your identity — typically by asking for your national ID details or information provided at registration. Once verified, your new number will be updated and confirmed via OTP. The same process applies for email address changes. The entire process is usually completed within 30 minutes.

Protection Tools — Completely Free

Activate any of these tools at any time from Account Settings

01

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Lowering the limit takes effect immediately; increasing it requires a 7-day waiting period.

Account Settings → Set Limits

02

Loss Limit

Set a loss limit before you play. Once you reach it, your session will end automatically.

Account Settings → Loss Limit

03

Session Limits

Set a time limit for each gaming session. When your time is up, you'll receive a break reminder — and if needed, the session will end automatically.

Account Settings → Session Time

04

Cooling-Off Period

Temporarily close your account for anywhere between 24 hours and 30 days. During this period, logging in or placing bets will not be possible.

Let us know via support chat

05

Self-Exclusion

Self-exclude your account for 6 months or permanently. Once self-exclusion is active, the account cannot be reopened by any means before the set period ends.

Contact Support

06

Promos Off

Opt out of bonus offers and promotional messages. Without tempting offers in front of you, making clear-headed decisions becomes much easier.

Account → Notifications

07

Activity Report

View a summary of your betting history and transactions from the last 7 days, 30 days, or any period you choose. Monitor your own habits and stay informed.

Account → History

08

Reality Check

At set intervals, a pop-up will remind you how long you've been playing and your total winnings or losses so far.

Account Settings → Reminders

Do a Quick Self-Check

The questions below will help you reflect honestly on your gaming habits. Answer them truthfully.

0

/ Yes out of 6 questions

Recognize the Warning Signs

If you notice these signs, it's time to take a break

Borrowing to Gamble

Betting with borrowed money — from friends, family, or loans — is the biggest warning sign of all.

Disrupted sleep and eating habits

Staying up late or skipping meals because of gaming.

Mood Swings

Extreme anger or depression after a loss, and excessive excitement after a win.

Tendency to Hide It

Hiding your screen from family or making up excuses to go out.

Loss of Focus at Work

Your focus at work or school is slipping, and your mind keeps drifting back to the game.

Unable to stop

You keep coming back even after telling yourself "just one more time." You can't hold yourself to your own decisions.

Learn More About Responsible Gaming

Online gaming and betting is a source of entertainment for millions. Whether it's adding excitement to a cricket match or unwinding with slots at the end of the day — 93 koPeople come to us for all kinds of reasons. But like any form of entertainment, gaming is best enjoyed in moderation.

When does gaming become a problem?

Most people enjoy gaming without any issues. But for some — especially during times of financial stress, loneliness, or emotional pressure — gaming can develop into an addiction. 93 koAt -, we acknowledge this reality, which is why responsible gaming is a core pillar of our platform.

Signs that gaming has become a problem include: exceeding your set budget, playing more to try to win back losses, conflicts with family over gaming, and feeling restless when you can't play. If any of these apply to you, it's time to take notice.

93 ko's Approach

93 ko We genuinely believe that a healthy, mindful, and satisfied gamer finds real enjoyment in the long run. That's why we offer responsible gaming tools not just for compliance, but because we truly care. Our support team is trained to help not only with technical issues, but also with any gaming-related concerns you may have.

We never run marketing that encourages players to chase their losses. If our system detects concerning changes in a member's gaming behaviour, it automatically sends an alert — and our support team will reach out directly if necessary.

Advice for Parents

If anyone in your family 93 ko or any other gaming platform and you have concerns about it, contact our support team directly. We'll review your account and take the necessary steps. Remember — 93 koNo one under 18 can register, but parental vigilance is equally important.

5 Simple Rules for Healthy Gaming

Responsible gaming isn't about not playing — it's about playing the right way. Build these 5 habits and gaming will always stay enjoyable:

Set a weekly spending limit for yourself in advance — and stick to it.
Decide how long you'll play before you start — set a timer.
Never place bets when you're angry, upset, or under the influence of alcohol.
Take a break after each session and spend time with family or friends.
Review your gaming history once a month — understand your spending

Ways to Get Help

If something feels wrong, don't face it alone — help is always within reach

93 ko Support

Chat with us live 24/7 in Bengali. Share your concerns in complete confidence.

Expert Guidance

If needed, we'll help connect you with a gaming addiction specialist.

Email Support

Email us at support@93ko.click with the details. You'll receive a full response within 72 hours.

Emergency Self-Exclusion

If you want to stop right now, type "I want to self-exclude" in the chat — it takes effect within 24 hours.

Remember: asking for help takes courage

Acknowledging a gaming problem and reaching out for help is not a sign of weakness — it's a responsible choice for yourself and your family. 93 koReaching out will get you help, not judgment.

Frequently Asked Questions

Common Questions We Receive

Deposits via bKash and Nagad are usually credited within 5–15 minutes. If it's been more than 30 minutes, first check whether the transaction shows as successful in your bKash/Nagad app. If it does, copy the transaction ID or reference number, then 93 ko Message us on live chat: "My deposit hasn't been credited" and provide your transaction ID, amount, and time. The support team typically verifies and resolves this within 15–30 minutes. For failed transactions, the mobile banking provider will issue a refund automatically — this can take anywhere from 1–48 hours.

For security reasons 93 koPhone number changes cannot be made directly — they must be processed through support. The process is straightforward: contact live chat and let us know you'd like to update your number. The support team will verify your identity — typically by asking for your national ID details or information provided at registration. Once verified, your new number will be updated and confirmed via OTP. The same process applies for email address changes. The entire process is usually completed within 30 minutes.

Play for fun, Stay Within Your Limits

93 ko's Responsible Gaming Commitment

Why Responsible Gaming Matters

Protection Tools — Completely Free

Do a Quick Self-Check

Recognize the Warning Signs

Learn More About Responsible Gaming

When does gaming become a problem?

93 ko's Approach

Advice for Parents

5 Simple Rules for Healthy Gaming

Ways to Get Help

Frequently Asked Questions

Play Responsibly, Play Enjoyably

Play for fun, Stay Within Your Limits

93 ko's Responsible Gaming Commitment

Why Responsible Gaming Matters

Protection Tools — Completely Free

Do a Quick Self-Check

Recognize the Warning Signs

Learn More About Responsible Gaming

When does gaming become a problem?

93 ko's Approach

Advice for Parents

5 Simple Rules for Healthy Gaming

Ways to Get Help

Frequently Asked Questions

I sent money via bKash but my account hasn't been credited — what should I do?

How do I change my phone number after registration?

Play Responsibly, Play Enjoyably